We will accept the return of any goods within 28 days from the date of delivery. All items for return must be in their original packaging and must be unused. Please note that items that have been personalised for you (such as luggage straps or bag tags), or are for personal use (such as ear plugs) are excluded and not available for return.
Will I have to pay for a return?
No, in the UK, we're pleased to cover the cost of the return for you—we cover the cost of any goods that are returned within 28 days of the delivery date.
How do I arrange the return of a product?
For UK returns, please contact our customer service team at firstname.lastname@example.org to arrange a collection.
Please state 'Return request' clearly in your email subject header, and include the following in your email:
Order number (it should start with the letters UK)
Number of items to be collected
Date options for when you would like the item to be collected. Please provide at least three dates, Mon-Fri only.
The reason why you are returning the item
If you require a refund or an exchange
Please note we can only collect Monday – Friday, between the hours of 9am and 5pm and excluding Bank Holidays
Once your collection has been booked in, you will receive an email and/or text alert from our courier collection partner, DPD, via their premium service.
When we have had confirmation that your order has been received back in our warehouse, we will process your refund. The process from collecting your order to receiving your refund, usually takes 7-10 days.
When do you collect products?
We arrange collections Monday-Friday between the hours of 9am and 5pm, excluding Bank Holidays. You can send us a preferred date for your collection when you email us—please submit your request at least 7 days ahead of time.
Can I exchange my purchase for another item?
If you would like to return a product and exchange it for another (whether from a different range or just a different size of the same product), we will need to arrange a collection of your original item and arrange a full refund for you. You'll then need to place a new order, for the new product. This is because we're not able to take part payments, or facilitate part refunds. Thank you for bearing with us on this.
Do you refund delivery costs?
We offer free standard delivery within 3-5 days with our courier partner DPD. For an additional cost, we also offer next day and express delivery options, which you can select at the check out. If you then go on to return your purchase, we aren't able to refund these delivery costs.